IT Services Administrator

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

FareHarbor is looking for an experienced IT Services Administrator to manage FareHarbor’s IT systems. The ideal candidate will be solution-oriented, self-motivated, and have a strong background in IT systems administration.

We are looking for someone who can thrive in a fast-paced environment and is enthusiastic about helping FareHarbor employees across the globe to ensure that the business can operate smoothly. This position will report to the Business Operations Manager, who is located in Amsterdam, Netherlands.

What you’ll do here:

• Provide technical support to all FareHarbor employees, assisting in the diagnosis, troubleshooting, and resolution of issues affecting users' IT systems
• Manage system access for joiners, movers, and leavers
• Assist in the development and implementation of IT policies and procedures
• Manage individual and group user access rights
• Collaborate with other teams and departments at FareHarbor and Booking.com to ensure that IT services are aligned with business objectives
• Support IT service delivery-related projects as needed
• Create and maintain relevant help pages, educate our end users, and serve as a subject matter expert for FareHarbor’s IT systems
• Support software/system implementation, migration, and sunsetting projects
• Support AV troubleshooting as needed
• Assist with IT process automation, helping FareHarbor to use IT systems efficiently 
• Maintain hardware and software system inventory
• Help to maintain vendor relationships related to IT systems

Requirements:

• 2-4 years of providing IT technical support required; prior experience providing IT support remotely to a distributed workforce highly preferred
• Experience with ticketing systems (Zendesk, Jira, or ServiceNow experience preferred but not required)
• Critical thinker and an innovative problem solver
• High attention to detail
• Outstanding communication skills in English (written and verbal)
• Ability to work independently and manage priorities with limited supervision
• 1-2 years of experience configuring or administering enterprise software

• Experience with Web Single Sign-On technologies, such as Okta
• Experience with access administration and controls
• Working knowledge of macOS and related systems
• Knowledge of ITIL or other service management frameworks
• Project management skills

Benefits 

• Medical, dental + vision coverage
• 23 days of PTO + 12 paid holidays
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $58,046-$72,557, plus 10% bonus potential 

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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