IT - Social Media Technology, Associate

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Organization Overview

Consumers possess an increasingly digital attitude, and the majority expect real-time answers in their life. The need to engage in digital channels to connect and communicate with customers is growing and becoming more sophisticated by the day! The digital engagement / customer space is continuously evolving - new products in the marketplace, new platforms, changes to existing platforms, shifts in user loyalty, new data to report and new ways to interact with customers. Lilly recognizes the need to be present with customers in the digital environment with personalized, meaningful engagements.

The Global Digital Engagement IDS team is globally focused and effectively builds solutions / capabilities for Marketing, Corporate Affairs and Medical organizations globally. The team owns social media, search and tagging technologies, as well as the Customer Experience Hub (CEH) personalization technology strategy and capability.

Position Description

IDS - Social Media Technology will lead several priority initiatives across the Global Social Media portfolio. The high-level responsibilities include supporting, evaluating and delivering social media solutions to the global organization, collaborating across IDS teams and business partners to solve complex and inter-connected problems, and looking externally to drive innovation at Lilly in the digital space. As the Global Digital Engagement team supports many channels, this role also has opportunity to support and integrate with other capabilities including paid and organic search, analytics, website, tagging and personalization teams!

Specific responsibilities include:

• Investigate, pilot, scale, validate and support social media technologies and integrated capabilities for the Global Organization, including US Customer Marketing, Corporate Affairs, Medical and IBU teams
• Evaluate and communicate risks, technical barriers, advancements and innovation opportunities for social media Adapt and document IDS principles and processes and apply them to the social media space to maintain the compliance of the capability
• Analyze existing processes for improvement and identify and resolve process gaps
• Serve as Account Owner for priority social media business partner(s)
• Look externally to bring innovative social media technology and data solutions to Lilly to support our customer groups
• Collaborate with other members of the Global Digital Engagement organization and connect the silos of our digital channels

This position reports to the Associate Director IDS - Global Digital Engagement, Personalization, Social Media, Search

Basic Qualifications:

• Bachelors Degree
• 2+ years in a digital engagement or IT organization
• Experience leading cross-functional projects
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Additional Preferences:

• Proactive mindset that can solve issues and involve stakeholders as needed
• Bilingual (Spanish preferred but any bilanguage ability is beneficial)
• Demonstrated ability to work in a dynamic, constantly evolving environment
• Experience working with search and web analytics technologies
• Experience working across multiple customer groups
• Strong learning agility
• Experiences working in a fast-paced environment
• Strong verbal and written communications skills with high attention to detail
• Have strong self-management skills and ability to work in ambiguity
• Experience with social media technologies and networks such as Khoros, Netbase, Facebook, Youtube, Tiktok, Instagram, Twitter
• Experience working directly with the US affiliate

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).

#WeAreLilly