IT Solutions Architect - End User Experience

Bungie is seeking a Solutions Architect with a focus on End User Experience (EUX), and a keen eye towards endpoint management and remote user experience solutions, who is able to provide direction and guidance to Engineering SMEs in those areas. Are you passionate about end user experience and solving complex problems? Can you help our teams evolve EUX for our hybrid and remote future? We need you to join our Bungie IT Engineering Team, so we can empower the teams creating our world class games!

As a Solutions Architect at Bungie, you will architect, implement and support technology solutions for our studio & datacenter operations, global partner integrations and customer facing production systems. You will work with our internal business partners to drive the strategy of our end user experience across Bungie. While this role is not a direct people manager, you’ll provide technical area leadership to a team of highly experienced IT engineers and administrators to continuously improve and evolve our technology infrastructures to ensure Bungie remains at the pinnacle as an entertainment company.

Successful candidates must be a seasoned & experienced professional, have a drive for excellence, solid work ethic, strong ability to mentor others, be able to resolve a wide range of issues in creative ways, possess solid project management skills, be highly organized and have the communication skills to work with and influence technical and non-technical people alike.

RESPONSIBILITIES

• Technical lead for team designing and maintaining remote access and endpoint management systems
• Collaborating with our Information Security team on cross-functional initiatives and investigations as necessary
• Work with team member to design, deploy, and help maintain remote access solutions for our hybrid and remote workforce
• Work with team member to design, deploy, and help maintain endpoint management systems for corporate devices and BYOD scenarios
• Collaborates with department or team leads to work on complex issues or projects within their platform ecosystem(s)
• Setting discipline specific IT standards and procedures for studio or production environments, based on studio or department technical vision
• Contributes to policy and vision creation in area of expertise, including plans for support and operations
• Work with team members to troubleshoot complex issues and work with lower tier support on escalations
• Assist with ongoing training for our Support teams
• Investigate and keep up with new technology to identify where our projects and environments can benefit from its use
• Maintain documentation of systems and processes
• Provide EUX after hours escalation assistance as the highest escalation point for sub-discipline related issues

REQUIRED SKILLS

• Experience in leading technical deployment aspects of a hybridremote workplace transformation
• Experience deploying and managing virtual desktop infrastructure
• Design, Implementing, and administering remote workstation and application solutions
• Collaborates with department or team leads to work on complex issues or projects within their platform ecosystem(s)
• Work with team members to troubleshoot complex issues and work with support on escalations
• Managing high complexity projects with multiple team members and stakeholders
• Knowledge of datacenter and live production best practices and experience working in live high availability customer facing production environments
• Working with multiple vendors to select and test new technology

NICE-TO-HAVE SKILLS

• Experience with BYOD/Guest Wireless registration systems