IT Specialist

Imagen enables Primary Care providers to become technology-enabled multispecialty practices, powering a successful transition from fee-for-service to value-based care. Imagen’s comprehensive platform includes in-office diagnostic testing, diagnostic interpretations powered by proprietary FDA-cleared machine learning software, and virtual specialist consults. Imagen’s platform empowers Primary Care providers to achieve healthcare’s quadruple aim of increasing quality, lowering costs, and improving the patient and provider experience. 

Imagen’s team includes over 100 clinical, technical and business personnel. Imagen’s software has received first-of-its-kind FDA clearances, and its research has been published in leading peer-reviewed journals. Imagen has raised $135 million in capital from investors such as Google Ventures, Casdin Capital, and Threshold Ventures. Imagen was founded in 2015 and is based in New York City.

We’re looking for an IT Specialist who is capable of taking responsibility for maintaining technical infrastructure and supporting end users, troubleshooting physical and virtual networking, and desktop and cloud software at Imagen. We put patients first, and a large component of this role is ensuring that Imagen's systems are maintained to our high standards and exceed compliance requirements so that we can safely and securely deliver high-quality patient results. This is a hands-on technical role that will afford opportunities for growth.

Responsibilities:

• Play a key role in helpdesk operations and drive effective resolution of issues and requests
• Provisioning and shipping of hardware to ensure employees and customers are set up for success from day 1
• Onboard users via both SaaS application administration and first day support, empowering them in their roles
• Maintain the inventory of computers, software, and other technology equipment, such as printers, phones, and other peripheral devices
• Generation of documentation for users
• Participation in IT projects and initiatives to improve the experience of Imagen employees and customers

Qualifications:

• 2+ years professional experience building and maintaining corporate IT systems
• Mission-driven and passionate about improving healthcare outcomes
• Ability to navigate and communicate short- and long-term trade-offs, while delivering solutions they are proud of
• Strong sense of judgment and forms data-driven opinions
• Excellent communication and project management skills, and enjoys working with technical and non-technical stakeholders
• Nice to have: familiarity with one or more controls frameworks e.g. HITRUST, PCI, SOC 2

The base salary range for the position is between $65,000 - $90,000, plus benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

This role is based in New York, NY.

Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Any offer of employment will be made contingent upon successful completion of a drug test, subject to compliance with all applicable federal, state, and local laws.

Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.