IT Specialist

Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role you will work for IBM BPO part of Consulting that accelerates digital transformation using agile methodologies process mining and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be supported by mentors and coaches who will encourage you to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
Junior IT specialist with a focus on access management user account management and general IT support. Responsible for managing user access to systems and data including creating and managing user accounts assigning roles and permissions and monitoring access logs.

Your primary responsibilities include:

• Manage user access to systems and data
• Create and manage user accounts
• Assign roles and permissions
• Monitor access logs
• Provide general IT support (e.g. troubleshooting system upgrades)
• Collaborate with senior IT specialists on system administration tasks

Required Technical and Professional Expertise

• Bachelor’s degree in computer science Information Technology or related field
• Minimum 2 years of experience in IT with a focus on technical writing access management systems analysis and vendor management (for Senior IT Specialist)
• Minimum 1-2 years of experience in IT support /access management
• Strong understanding of IT service management frameworks (e.g. ITIL)
• Excellent communication interpersonal and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Technical and Professional Expertise

• None