IT Specialist

Team info:

For Neuralink's Information Technology team, the corporate environment is production. It is where our groundbreaking research and development takes place and hosts our assembly lines, neural recording training and processing, and many other functions. The team builds systems & processes which safely accelerate our progress along the company's critical path.

Job Responsibilities:

IT Specialists are the frontline, first response for technical issues impacting employees and are critical to successful daily operations across the organization. They staff our helpdesk and participate in our IT Triage rotation to answer questions and handle requests to unblock teams across the company.

They have the opportunity to regularly collaborate with mechanical engineers, neurosurgeons, materials scientists, software engineers, veterinary technicians and many other roles to troubleshoot and fix blocking issues. These include network connectivity, operating systems, identity and access management, onboarding and offboarding, and other business-critical operations.

Key qualifications:

• Top notch customer service skills. You are all about creating an excellent customer experience for our internal team members!
• Resourceful, flexible and adaptable; no task is too big or too small.
• Excellent interpersonal and communication skills.
• Tenacious debugging skills but able to surface more challenging problems to the broader team.
• Able to maintain and improve internal team documentation.
• Familiar with SaaS productivity platforms (GSuite, MS Office) and user management systems (Azure, Google Workspace, Active Directory).
• Experience provisioning and administering Windows, macOS and/or Linux systems.

Preferred qualifications:

• Experience with network engineering across multiple vendors like Fortinet, Cisco, and Ubiquiti.
• Understanding of networking protocols including TCP/IP, UDP, ARP, DNS, DHCP, WPA.
• Experience managing Audio/Video conferencing setups for crystal-clear and reliable communication.
• Familiarity with Mobile Device Management such as JAMF and Microsoft Intune.
• Experience supporting production lines, medical systems, and/or laboratory settings.
• Software scripting skills with tools like python, ruby, shell, or similar.
• Strong grasp of security fundamentals and compliance requirements.