IT Specialist

ClickUp is looking for an IT Specialist to join the IT team in the Philippines. In this role, you will support our internal teams with SaaS systems, hardware, AV, network, and other peripherals. You will be a primary point of contact for IT-related things in our San Diego office and be responsible for the provisioning of hardware and software to new and existing employees.

In this dynamic and rapidly evolving digital landscape, the seamless coordination and efficient management of tasks and projects have become paramount. The IT Specialist role will be instrumental in assisting and empowering ClickUp, a cutting-edge productivity platform, to thrive and provide top-notch solutions. While your expertise will be utilized by ClickUp, Leap will serve as your Employer of Record in the Philippines. This unique collaboration will create an environment where your talent can truly shine, making a significant impact on the productivity and success of ClickUp's operations.

Here's what you'll do:

• Serve as Tier1 support for all hardware and software requests and resolve the requests within the established SLA or escalate as needed. 
• Troubleshoot and resolve end point hardware, software, network, AV, and other device issues by running diagnostics and documenting problems and resolutions.
• Troubleshoot Video Conferencing solutions, including Zoom and other technologies
• Perform basic network troubleshooting and maintenance
• Administer SaaS applications, including G Suite, Slack, Zoom, Okta, etc.,
• Procure and deploy Mac and Windows devices.
• Maintain inventory of all the assets
• Create high-quality documentation of processes and policies for IT staff and other employees.
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.

Here's what we're looking for:

• 2+ years of experience in an IT support role
• Experience with Okta, Slack, Zoom, and other SaaS platforms
• Experience administering JAMF and Windows Intune
• Experience troubleshooting mac and basic network issues
• Demonstrated ability to juggle multiple projects/initiatives simultaneously
• Strong service orientation and passion for helping people
• Excellent written and verbal communications skills

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