IT Specialist

About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role
We are looking for a skilled IT Services Specialist who will support the computer hardware and software needs for a group of employees located around the world. In this role, you will maintain IT infrastructure and provide general help desk support including A/V and IT asset management.

This is a 90 day temporary role with the potential to join full time after the 90 day period.

This role is based in Honduras but you will work remotely.
What you’ll do:

• Provide IT support for both hardware and software issues.
• Support the office network, zoom rooms, desk setups, etc.
• Perform troubleshooting and repairs.
• Provision, configure, manage and support IT infrastructure (OKTA, Google Workspace, Slack, MDM for MacOS and Windows, Atlassian Jira/Confluence, Zoom).
• Assist in managing procurement, deployment, management, and decommissioning of company assets.
• Configure and deploy security and productivity solutions such as anti-malware, VOIP, Microsoft office.
• Create knowledge base articles for the end-user and IT team.
• Develop, maintain, and support IT and security policies/procedures.

What we expect from you:

• Computer literacy in various applications, including Google, Slack, OKTA, Zoom, Jira.
• Ability to identify, troubleshoot, and resolve hardware and software problems.
• Ability to adapt and prioritize work independently in a dynamic environment.
• Must be able to instruct, direct, guise, and share information with technical and non-technical associates.
• Identify opportunities for process improvement.
• Ability to work independently with minimal guidance and supervision.

Company Culture is at our core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].