IT Specialist

Company Description

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL’s backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance.

BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.

We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, volunteer programs, and scholarship opportunities.

Learn more at betsol.com

Job Description

BETSOL is seeking a hands-on IT Specialist to manage and maintain the technology infrastructure. The ideal candidate will have expertise in network management, troubleshooting hardware/software issues, and supporting daily IT operations. This role requires broad knowledge across networking, security, and IT support, as well as the ability to work independently to solve technical problems and keep systems running smoothly.

Responsibilities

• Network & Systems Management
  • Maintain LAN/WAN infrastructure, switches, and server racks.
  • Ensure uptime of access points, firewalls, and NAS (Network Attached Storage) devices.
  • Troubleshoot and resolve network connectivity issues.
• IT Support & Troubleshooting
  • Provide day-to-day technical support for laptops, desktops, printers, and mobile devices.
  • Manage and troubleshoot office devices (e.g., printers, scanners).
  • Provide remote support to employees when required.
• Manage IT asset inventory, including laptops, desktops, and peripherals.
• Coordinate with vendors for purchasing and repairs.
• Ensure adherence to IT security best practices.

Qualifications

• 3+ years of experience in IT support or system/network administration.
• Proficient with firewall management (e.g., Cisco, Fortinet, or similar).
• Hands-on experience managing LAN/WAN networks and switches.
• Familiarity with NAS systems, server racks, and network cabling.
• Strong troubleshooting skills for Windows, Mac, and Linux systems.
• Experience configuring and supporting access points and wireless networks.
• Familiarity with printer setup and troubleshooting.
• Familiarity with VPN configuration for remote access.
• Basic scripting knowledge (e.g., PowerShell, Bash) is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.