IT Specialist

Description

Position at Berkeley Research Group, LLC

Job Summary:

The IT Specialist position is a critical role within the IT organization and an invaluable resource for the New York City BRG office of approximately 100 professionals. This position requires a highly motivated problem solver with excellent customer service and technical skills. The right candidate will work diligently to support our customer base (aka BRG User) and our Windows and Mac desktop environment (including virtual) with a primary emphasis on the NYC Office.

Key Responsibilities:

• Onsite at 810 Seventh Avenue, Suite 4100, New York, NY 10019. Maintain a presence in the office during regular business hours 5 days a week.
• Respond to tier 1 and 2 customer requests for assistance related to all deployed hardware and software.
• Deploy, maintain, and troubleshoot laptops and desktops, both remotely and onsite.
• Manage Active Directory (AD), including creating and modifying user settings.
• Effectively use ServiceNow ticketing system for incident management, customer interaction and follow-up.
• Help customers with questions and issues regarding usage of industry standard commercial off the shelf (COTS) software applications. (The Microsoft Office Suite, Adobe, Windows 10 Operating System, Windows Autopilot, Intune, etc.)
• Maintain, deploy, and provide technical advice on telecommunications systems. This includes distributing, troubleshooting, and reclaiming BRG telephone numbers.
• Work as part of a team, sharing duties and knowledge with other IT team members including tier 1 and tier 3.
• Work with multiple platforms of technology and drive portions of those technologies.
• Coordinate project actions with Senior IT Service Manager and IT staff members, vendors and technical representatives, internal and external clients.
• Troubleshoot mobile equipment, including tablets and smartphones.
• Additional tasks may be required as directed by the Senior IT Service Manager.

Job Requirements:

• Minimum 2-3 years of IT experience, working in a similar capacity.
• VIP customer satisfaction focus. Great customer service and interpersonal skills. Excellent and effective communication skills, including speaking, writing and active listening. Must have a positive, professional attitude.
• IT Service Management ticketing experience (ServiceNow, BMC Remedy, Ivanti, Jira, etc.)
• This position requires keen attention to detail. Excellent problem-solving and critical thinking skills. Efficient troubleshooting abilities. Ability to solve complex problems by gathering facts and applying detailed trouble-shooting techniques.
• Good organization, time management and prioritization. Ability to multitask and prioritize workload along with project assignments.
• Strong knowledge of technology, hardware, and software in a professional services environment (e.g., extensive knowledge of Windows 7 and 10 operating systems, desktop and network security issues and software functionality and deployment, including Microsoft Office (2013/2016) and Microsoft Office 365.
• General working knowledge of basic networking (TCP/IP, DNS, Routing, Sub-netting).
• General working knowledge of anti-virus, backup, and remote access technologies.
• The position will be based in New York, NY, but requires up to 25% of travel. IT personnel are required to support clients in all BRG locations globally, including personnel and independent contractors working remotely.
• This position will be responsible for going into the NYC office Monday through Friday, under normal business hours.
• Core Support hours for all BRG offices are from 8:00am-7:00pm local time. This shift will be between those hours. •
• On-call and overtime will be required with this position.
• IT personnel may be required to travel for short periods of time. Trips will sometimes extend to 3-5 working days and could on rare occasions extend beyond 5 business days. All travel expenses will be reimbursed.
• This description indicates the general level and nature of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Preferred:

• ITILv3 or ITIL 4 Foundation certification
• CompTIA A+ certification
• Experience as a Telecommunications specialist

Salary Range: $31-$43 per hour.

Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.

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About BRG

Berkeley Research Group, LLC (BRG) is a global consulting firm that helps leading organizations advance in three key areas: disputes and investigations, corporate finance, and strategy and operations. Headquartered in California with over 40 offices around the world, we are an integrated group of experts, industry leaders, academics, data scientists, and professionals working beyond borders and disciplines. BRG strives to build and nurture a culture where inclusiveness is instinctive, not an initiative. We celebrate and value the diversity of our professionals and are dedicated to maintaining a truly inclusive work environment where all individuals feel respected and valued. We harness our collective expertise to deliver the inspired insights and practical strategies our clients need to stay ahead of what's next.

Berkeley Research Group is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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