IT Specialist

What you’ll do: 

The IT Specialist serves to support TORC’s workforce with their rapidly growing IT challenges and requests. Responsible for IT tasks related to employee life cycle, resource needs, troubleshooting, and ticket escalation. Duties include hardware provisioning, end-user support, issue escalation and routing, and physical equipment tasks. The Operations IT team members have a foundational knowledge of a wide range of technologies including Linux, VM/VDI, Active Directory, Azure, Azure AD, web and in person conference solutions, VoIP, and networking. Other responsibilities include:

• Responsible for triaging incoming requests through multiple input channels.
• Troubleshooting and/or escalation to Systems Administration/Engineering team as needed.
• Training end-users on systems use and operations from our wide range of technologies and solutions.
• Working with end-users to determine and translate needs into actionable items.
• Deploying, reimaging, upgrading and troubleshooting end-user equipment.
• Assisting with our conference room solutions.
• Providing support for general needs such as cable/adapter procurement.
• End-user work area setup and upgrading.
• Assisting our Systems Administration/Engineering team with racking server gear.

What you’ll need to Succeed: 

• 2+ years of experience in helpdesk position assisting end-users with IT troubleshooting and problem solving in a team setting.
• Associates degree in Computer Science, Information Technology, related field of study, or equivalent training and experience in an IT support environment.
• U.S. Citizenship is required.
• General understanding of Active Directory, Azure Active Directory, Office 365.
• Proven experience in troubleshooting.
• Foundational knowledge of networking principles, VoIP support and virtualization technologies such as VMware and/or VDI environment support.
• Exposure to compliance and security standards; basic knowledge of ISO/IEC 27001, NIST 800-53, or similar information security standards.
• Both Microsoft Windows and Linux experience strongly preferred.

Perks of Being a Full-time Torc’r

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:  

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees  
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance 

#IND #LI-ES1