IT Specialist (APPSW)

In order to qualify, you must meet both the IT-Related Experience and the Specialized Experience requirements described below. Your resume must clearly describe your relevant experience. Your resume must clearly describe your relevant experience. If qualifying based on education, a copy of your unofficial transcripts must be provided with your application.

IT-Related Experience- Your resume must demonstrate that you meet ALL (4) four of the following Competencies:
(1) Attention to Detail-is through when performing work and conscientious about attending to detail;
(2) Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
(3) Oral Communication- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
4) Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

-AND-

Specialized Experience GS-07: In addition to the four competencies above, applicants must have one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service performing the following: 1) Assisting customers with the troubleshooting of software; 2) Working knowledge of technical systems, system design, software development, data science, and/or data structures; 3) Applying basic IT principles and practices to assist in providing software and systems development support; and 4) Assisting in implementing technical specifications into systems for business processes using technologies such as CFML, CSS, JavaScript, HTML, and Microsoft SQL.
OR, Education: 1 full year of graduate level education pr superior academic achievement. Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Specialized Experience GS-09: In addition to the four competencies above, applicants must have one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service performing the following: 1) Providing full-stack software and data system development support; 2) Implementing design changes in response to changes in customer functional requirements; 3) Applying IT principles and practices to the software development process; and 4) Experience with frameworks and programming languages such as CFML, CSS, JavaScript, HTML, jQuery, and Microsoft SQL.
OR, Education: Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a Master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Specialized Experience GS-11: In addition to the four competencies above, applicants must have one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained either in the private or public sectors) performing the following:: 1) Analyzing functional and technical requirements of proposed or existing IT systems with an emphasis on ColdFusion Markup Language (CFML) or other relevant programming languages to determine avenues of development or modification; 2) Identifying alternative approaches to the design of current or proposed systems; 3) Preparing and executing tests for system software validation and reviewing production operations to identify, diagnose, and correct production-processing problems.
OR, Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree that includes major study in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".