IT SPECIALIST (CUSTSPT)

Department of Defense - Defense Information Systems Agency · Multiple Locations

Company

Department of Defense - Defense Information Systems Agency

Location

Multiple Locations

Type

Full Time

Job Description

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA HC/HOSTING AND COMPUTE (HCA24).

Learn more about this agency

Conditions of Employment

Must be a U.S. Citizen.
Males born after 12-31-59 must be registered or exempt from Selective Service.
This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
Must be able to obtain a Secret Security Clearance.

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements:
Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.
Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.
Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.
Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.

Qualifying Experience:
To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Experience providing advice and assistance to customers and troubleshoots the most complex problems in a manner that minimizes interruptions, as well as, develops and manages customer performance requirements and customer support policies and procedures.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

There is no substitution of education for the qualifying experienceat the GG-13 grade level.

Additional information

This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
Telework availability will be based upon the mission requirements and supervisory determination
Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
This position requires pre-employment and periodic counter-intelligence polygraph exams.
This is a Key Position. This position cannot be vacated during an emergency or mobilization without seriously impairing the capability of the organization to function effectively. In accordance with DoD Instruction 1200.07, Screening the Ready Reserve, the incumbent of a Key Position be removed from any Ready Reservist or military recall status.
We may use this announcement to fill additional vacancies within 90 days of the closing date.
Moving costs MAY be paid.
The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
Employee is subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management.
Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
For more information on the Cyber Excepted Service Personnel System, click here.
For more information on veterans' preference, click here.
For more information regarding qualifications requirements, click here.
All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-4434 for assistance.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.