IT Specialist (CUSTSPT)(NETWORK)

You must meet the following requirements by the closing date of this announcement.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Specialized Experience: For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience includes using IT guidelines to analyze and report issues and provide customer support for desktop, server and network operating systems.

For the GS-09, examples of such experience could include:
- Using and applying all aspects of established procedures to analyze, isolate and report network, operating systems, applications and hardware issues such as: server availability, software program errors, critical down interface or software program errors.
- Assisting computer facility staff in the operation and troubleshooting of environmental controls.
- Providing advice and assistance to customers; troubleshooting problems; and recording and handling critical IT enterprise service outages pertaining to customer's critical business functions.
- Responding to routine IT incidents and service requests by providing appropriate and prompt solutions. Assists in troubleshooting difficult or recurring issues in conjunction with team members and Fiscal Service Information and Security Services staff to identify variables and possible fixes.
- Providing first-level contact and problem resolution for both Fiscal Service employees as well as Fiscal Service business partners on issues related to end user applications, operating systems, network connectivity, and other IT issues.
- Responding to users of all levels that make requests for technical assistance in person, via phone or electronically.
AND
In addition to meeting specialized experience, applicants must have IT related proficiency in each of the four competencies listed below.
- Attention to Detail, such as monitoring activities, performance, and availability of resources including mainframe platforms, distributed systems and communication services in support of internal and external automated systems.
- Customer Service, such as providing technical assistance to staff and customers and assisting with problem resolution
- Oral Communication, such as participating in meetings on job-related subjects.
- Problem Solving, such as using reasoning and deduction to find solutions to problems.
OR
You may substitute education for specialized experience as follows:
1. Master's degree or equivalent graduate degree, or
2. Two (2) full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree.

Education should be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.