IT Specialist - Help Desk

Lockton is currently seeking an IT Specialist to join our growing Dallas team! This role provides internal technical support through triage, troubleshooting, diagnosis and repair of hardware, software, and other IT related issues. You will collaborate with fellow technicians and IT leadership to ensure first contact resolution. If you are seeking a position that utilizes your passion for and expertise in the technical field, Apply Today!

Responsibilities include but are not limited to:

• Act as the initial point of contact for internal technical support with an emphasis on exceptional customer service
• Provide basic troubleshooting, education and support of IT hardware, systems, and services
• Assist end users in operation of computers, peripheral and software applications
• Triage, diagnose, and resolve customer issues in a timely manner
• Handle and/or coordinate all desktop IT requirements, including installation of physical hardware
• Support and troubleshooting of the utilization of mobile devices and apps
• Assist with A/V enabled conference rooms, video conferences and presentations
• Provide detailed and accurate documentation of incoming requests, IT issues and service resolutions

The most qualified candidate will possess the following:

• Bachelor's Degree in Computer Science, a related field, or equivalent education and/or experience.
• Minimum three years training and experience in computer hardware and software related areas with emphasis on workstations, networking, client/server, problem analysis, and diagnostic techniques
• Completion of IT specific certifications - Microsoft Office 365 (preferred)
• Experience with and/or knowledge of AV conferencing applications (MS Teams, WebEx, Zoom, etc.) a plus
• Strong project and time management skills with the ability to prioritize requests
• Ability to work independently with minimal supervision
• Professional customer service skills with the ability to communicate effectively with all levels of Associates
• Legally able to work in the United States