IT SPECIALIST (PLCYPLN)

I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Develop briefs and communicate verbally and in writing with internal and external stakeholders up to the customer level, including ship's Commanding Officers, senior military, civilian management, fleet type commanders, flag officers and SES personnel.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Act as the primary advisor or consultant for the multiple large complex projects to the customers including the Naval Supervising Authorities and Program Sponsors related to their business operations of naval modernization and repair activities.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: communicate verbally and in writing with internal and external stakeholders.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Resolve problems affecting cost, quality, schedule, and performance of availabilities or contracts.

NO-04: In addition to your experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band NO-03 in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Applying knowledge of IT, computer and network hardware, and integration; Providing resolution to installation problems associated with Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) installations and upgrades; Managing Installation processes, procedures and resources; and Providing leadership to engineers, technicians, and IT specialists in planning, distributing, coordinating, and monitoring work assignments of others.

Additional qualification information can be found from the following Office of Personnel Management web site:https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.