IT Specialist (SYSADMIN) (Hearing Operations IT Specialist)

All qualification requirements must be met by the closing date of the announcement.
If you are using experience to qualify, you must have:

For GS-9: 52 weeks of specialized experience at the GS-7 level, or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes: 1) Assisting users with the troubleshooting and installation of current systems; 2) Documenting and initiating response to customer problems; 3) Coordinating the installation of new products or equipment (e.g. servers, computers, firewalls, etc.); 4) Identifying security violations and recommending corrective actions; 5) Demonstrating technical proficiency in information technology systems.

For GS-11: 52 weeks of specialized experience at the GS-9 level, or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes: 1) Monitoring network and systems performance and troubleshooting problems; 2) Documenting and initiating response to customer problems; 3) Coordinating the installation of new products or equipment (e.g. servers, computers, firewalls, etc.); 4) Applying security patches and updates to servers and workstations in both test and production environment; 5) Researching, evaluating and providing feedback on problematic trends and patterns in customer support requirements; 6) Demonstrating technical proficiency in information technology systems.

For GS-12: 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes: 1) Monitoring network and systems performance and troubleshooting problems; 2) Resolve problems in response to customer incidents (e.g., hardware, software, user training); 3) Coordinating the installation of new products or equipment (e.g. servers, computers, firewalls, etc.); 4) Evaluating established methods and procedures and preparing recommendations for changes in methods and practices where appropriate; 5) Ensuring the rigorous application of information security policies, principles and practices in the delivery of network service; 6) Configuring and managing virtual desktop and server environments.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate.

In addition to the specialized experience listed above, to qualify for the 2210 IT Specialist series, applicants must demonstrate the following competencies:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.