IT Specialist (SYSANALYSIS)

To qualify for an IT Specialist (SYSANALYSIS) your resume and supporting documentation must support:

A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

• Oversees implementation and maintenance of system software modifications.
• Participates in release management, software transition, and deployment activities.
• Monitors and maintains system performance, identifies and analyzes operational problems, develops solutions, and takes corrective action as appropriate.
• Creates hierarchical structures, logical process models; module interface plans, functional foundation modules and/or logical data base views.
• Scopes decomposes and refines requirements using various techniques such as process and data modeling.
• Develops functional designs, operational concepts; detailed inputs/outputs, system interrelationships, and processing logic.

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed:
1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services orproducts that your work unit produces, including the general public, individuals who work in the agency, other agencies, ororganizations outside the Government) to assess their needs, provide information or assistance, resolve their problems,or satisfy their expectations; knows about available products and services; is committed to providing quality products andservices.
3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, takinginto account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear andconvincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.