IT Supervisor

Vast is looking for a(n) IT Supervisor, reporting to the Manager, iT, to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations. 

As an IT Supervisor, you will have the opportunity to lead a team of help desk technicians, ensuring efficient resolution of technical issues, managing IT hardware procurements, and meeting service level agreement (SLA) goals. You will identify opportunities to improve and expand our employees IT needs to enhance speed, security, and ease of use. You will prioritize establishing our IT function to be an ally to enhance employee productivity while balancing security.

This will be a full-time, exempt position located in our Long Beach location. 

Responsibilities

• Supervise and mentor a team of support technicians to ensure high-quality technical support services
• Manage IT hardware procurement processes, including vendor selection, purchasing, and inventory management
• Develop and implement strategies to meet and exceed service level agreement (SLA) goals
• Monitor help desk ticketing system to ensure timely resolution of technical issues and escalations
• Collaborate with cross-functional teams to prioritize and address critical IT support needs
• Conduct performance evaluations and provide feedback to help desk team members
• Coordinate training sessions to enhance the technical skills of help desk staff
• Lead IT projects, including planning, execution, and monitoring of project timelines and deliverables
• Stay updated on industry best practices and technologies to continuously improve help desk operations

Basic Qualifications

• 2+ years in a supervisory role within an IT help desk environment
• Strong project management skills with the ability to prioritize tasks and meet deadlines

Preferred Skills and Experience

• Strong proficiency in basic networking protocols and infrastructure (Ethernet, TCP, IP, HTTP, DNS, ICMP, DNS, DHCP, IPv4, Routing, LAN/WAN)
• Strong operating systems' proficiency including Linux, Windows, and OSX
• Excellent communication, interpersonal, and leadership skills
• Ability to analyze complex technical issues and provide effective solutions
• Proficiency in using help desk ticketing systems and other IT support tools
• Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus
• Experience working with ITAR, NIST, FIPS, and FedRAMP compliant systems

Pay Range: 

• IT Supervisor: $140,000 - $185,000