IT Support

In the role of IT Support, you will solve daily tickets and provide onsite IT support to our end-users at dentsu. You will work with our other IT Support team member in Sweden to support our offices in Stockholm & Gothenburg, you will also work closely with our IT-Support Team in Northern Europe & rest of EMEA. 

Key responsibilities:

• You will solve tickets concerning MS Teams, such as handling internal and external groups for meetings.
• You will solve tickets concerning SharePoint, such as handling internal and external access, and making sure all stakeholders are aligned and granted the right access.
• You will solve tickets concerning office equipment from employees and making sure they have the correct set-up in office.
• Continuous on site support for all employees.
• Ad hoc tasks.

Join us for a job where you'll collaborate with industry experts in various fields such as software development, sales, digital strategy, and more. You'll be supported by a dedicated IT Support team that prioritizes providing top-notch assistance to all our colleagues. We pride ourselves on fostering a diverse, equitable, and inclusive workplace where everyone's contributions are valued and respected. 
 

What are we looking for? 

• You have 1-2+ years of experience in IT Support. 

• You have experience supporting Windows (10 &11), experience supporting Mac (OSX & iOS) is an advantage.  

• You can communicate in Swedish & English (both orally and in writing) 

• You are a good communicator and team player. 

• You thrive in an international working environment. 

• You know Image deployment, primarily JSS / Dep for Macs and Microsoft SCCM for PC.  

• You have skills and understanding of AD and network patching.  

• You have a good knowledge of Office 365 products and Microsoft Service Manager.  

• Experience in ServiceNow – Ticket, Change Management system is a plus.  
    

About Dentsu 

Dentsu Sweden AB is part of a global communication network with 70.000 employees in more than 145 countries. We offer our employees the opportunity to work with several market-leading brands and exciting clients. Naturally, we offer wonderful colleagues, attractive career opportunities, modern benefits, and unique and industry-leading talent programs. Here, all individual's strengths are encouraged, and you have the opportunity to be yourself, grow, and reach your full potential. Within all brands in the dentsu group, we constantly work on developing our employees and leaders, thus offering good development opportunities both at regional, Nordic, and international levels. We are happy to provide more information about the above during any potential interview. All our Swedish companies are environmentally certified according to the Swedish Environmental Base, and we actively work on our social and environmental responsibilities as employers and fellow human beings.