IT Support

Job Summary: We are looking for a skilled IT Support Intern with a strong focus on supporting Microsoft 365 and Mac environments. This role combines responsibilities requiring a blend of customer service technical expertise and problem-solving skills. The ideal candidate will provide comprehensive support to end-users and resolve technical issues.

Key Responsibilities:

• End-User Support: Provide technical support for end-users using Microsoft 365 (Office 365 Teams OneDrive etc.) and Mac devices. Troubleshoot software hardware and network connectivity issues.

• Incident Management: Log manage and resolve tickets using the IT service management tool. Escalate complex issues as necessary while providing advanced troubleshooting for escalated issues.

• User Management: Manage user accounts including password resets access control and permissions management.

• Device Management: Perform both basic administration tasks such as device procurement from our vendors enrollment and troubleshooting.

• Knowledge Sharing: Contribute to training materials and maintain accurate documentation of support activities.

Qualifications:

• Experience:

  • Experience in an IT support role with exposure to Microsoft 365 and Mac environments.

• Technical Skills:

  • Experience with Microsoft 365 including Microsoft Office SharePoint Teams etc.

  • Experience with Windows and Mac device management.

  • Familiarity with cloud-based services networking and cybersecurity best practices.

• Soft Skills:

  • Excellent communication and interpersonal skills.

  • Strong problem-solving abilities and a proactive approach to issue resolution.

  • Ability to work independently and as part of a team with a focus on continuous improvement.