IT Support Administrator

First Things First - What We Can Offer You

• Responsible Time Off
• Opportunities for growth and development
• Second-to-none product training provided
• Comprehensive medical, dental, vision package with 100% employer paid options
• 401k/Retirement Plan with 6% employer match
• Flexible work environment
• Dog-friendly office environment
• Free parking
• Happy hours and office games
• Ground-breaking parental leave program
• $5k Travel Grant for medical procedures

The Job

The Junior IT Support Administrator is responsible for providing technical support to end-users, assisting in the maintenance of IT systems, and ensuring the smooth operation of hardware and software.
CO Pay Range for this role is $50,000 - $59,000.

What You’ll Do

• Sourcing, ordering, assembling, configuring, installing, dispatching and maintaining IT hardware

• Assemble and configure IoT hardware and dispatch to clients, followed by remote support/on-site installation assistance and maintenance

• Configuring and dispatching of GPS trackers and related hardware to clients and organising installation followed by remote troubleshooting

• Setting up and maintaining employee workstations and providing in office and remote desktop support

• Assist with the maintenance of the office internet, intranet, data network and VoIP systems

• Assist with various Salesforce Administration tasks, data sorting/analysis and transformation of system data

• Complete tasks/work on cases assigned via Salesforce

• Assist with inducting new starters by preparing IT Starter Packs for new employees

• Creating Simpro builds for new starters and dummy builds for job candidates

• Setting up new starters on systems (including Mattermost, Google Suite, Global Phone List etc.) and removing leavers

• Configure and dispatch hardware to staff and clients, ensuring new equipment is ‘signed out’ by new employees and logged on Salesforce

• Assist with ensuring the return of all hardware and equipment of leavers

• Maintain and troubleshoot devices and systems, hardware, and software

• Update and ensure the accuracy of inventory of all company hardware assets

• Continually review work practices and recommend ways in which practice, systems and/or processes can be improved

What You’ll Bring

• Friendly, approachable and passionate about delivering excellent internal customer service

• A positive can-do attitude

• A natural problem solver (not problem finder!)

• Ability to be discreet, professional and maintain confidentiality

• Experience providing IT, hardware and software support in a busy environment

• The ability to use initiative and demonstrate resourcefulness

• Resilience and ability to work independently (and remotely)

• Excellent time management skills, and the ability prioritise and meet tight deadlines

• Knowledge of hardware and software installation, troubleshooting and maintenance

• Excellent communication and interpersonal skills and the ability to maintain a positive and supporting relationship with all departments

Core values required of all Simpro employees:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
At Simpro Group and its affiliated companies (Simpro, AroFlo & ClockShark) we have an open culture and we believe in direct communication and diversity. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

So, if you'd like to join a fun and progressive organisation where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role. We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview.