IT Support Analyst

About Your Role:
Dotdash Meredith is looking for an IT Support Analyst to join the New York IT Service Desk team with a demonstrated record of technical competence and exceptional customer service. This role will provide desktop and systems support to our team. Your role will support our Mac OS, Windows 10 environments, mobile devices, and various SaaS applications used within the organization.
About Your Contributions:

• As part of the Service Desk team, you will provide support to our internal customers with desktop support issues, on-site and remote.
• Troubleshoot and resolve issues on Mac OS and Windows computers.
• Create, manage, and solve tickets, ensuring completion within our departmental SLAs.
• Onboard new employees and deploy hardware refreshes to existing employees.
• Provide conference rooms support, ensuring effective video and audio conferencing.
• Provision user accounts in Active Directory, Okta, G Suite, Slack, Atlassian Suite, and other systems.
• Manage hardware repairs with vendors.
• Assist with management and auditing of hardware inventory, as well as software site licenses.
• Create, manage, and maintain end-user technical documentation.
• Support Zoom Phone and Zoom video conferencing.
• Assist with ad-hoc and team projects as needed.
• This is an on-site position

About You:

• 2+ years of experience in a technical support role
• Bachelor's Degree preferred
• Mac OS and Windows 10 proficiency
• Knowledge of G Workspace and Office 365
• Basic networking skills
• Strong desire to learn new technologies and systems
• Zoom and Zoom Room support experience
• Comfortable working with ticketing systems such as Zendesk
• JAMF experience is a plus
• Experience as an administrator of enterprise SaaS applications
• Ability to work occasionally after hours and weekends for maintenance and as part of our on-call rotation.
• Industry certifications are a plus

About Us:
Dotdash Meredith is the largest digital and print publisher in America. From mobile to magazines, nearly 200 million people trust us to help them make decisions, take action, and find inspiration. Dotdash Meredith's over 40 iconic brands include PEOPLE, Better Homes & Gardens, Verywell, Food & Wine, The Spruce, Allrecipes, Byrdie, REAL SIMPLE, Investopedia, and Southern Living.
Dotdash Meredith embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware of fraudulent recruiters offering opportunities at Dotdash Meredith. Note that any correspondence with a member of the Dotdash Meredith recruiting team will come from a @dotdash.com or a [email protected] account belonging to a Dotdash Meredith Recruiter. If you are in conversations about a job opportunity and wish to confirm its validity, please reach out directly to [email protected]