IT Support Analyst 22722993

• Receive calls from the Help Desk or directly from customers for both vended and custom applications; resolves problems, documents the resolution, and communicates the resolution to the customer. Escalates more complex problems to more senior team members based on Work Unit policies.
• Troubleshoots application problems, maintains applications, and provides input on system configuration.
• Assists with installation and troubleshooting of business area specific applications and equipment.
• Provides support for both vended and custom developed applications. May assist with application analysis, configuration, testing, training, and implementation of applications.
• Possesses basic understanding of application interfaces and works with vendors or interface partners to configure.
• Partners with customers to develop relationships and an understanding of business needs, goals, and objectives.
• Represents customer-focused support and possesses oral and written communication and interpersonal skills to be able to effectively interact with customers, vendors, and other technical areas within and external to the department.
• Works with the customers to implement configuration changes to the applications to meet business needs. May be required to provide 24/7 on-call support Interfaces routinely with colleagues who may be located at any site locations practices to perform job responsibilities requiring virtual collaboration and partnership.

Requirements

Specific Skills: Microsoft Intune background with Mobile Devices, excellent customer service skills (white glove support)

Education: Minimum Education and/or Experience Required: High School/GED and either 4 years experience in technician, operator, or Help Desk role; OR 4 years of experience with software applications in a clinical assistant, medical assistant, or other related patient care role.