IT Support Analyst

About Us:

IAC builds companies. We are guided by curiosity, a questioning of the status quo, and a desire to invent or acquire new products and brands. From the single seed that started as IAC over two decades ago have emerged 11 public companies and generations of exceptional leaders. We will always evolve, but our basic principle of financially-disciplined opportunism will never change. IAC today operates Dotdash Meredith and Care.com, among many others, and also has majority ownership of Angi Inc, which includes HomeAdvisor Powered by Angi and Handy. The company is headquartered in New York City and has business operations and satellite offices worldwide.

Company Benefits & Perks:

• Generous Paid Time Off programs for flexible vacations
• 16 hours of Volunteer Time Off yearly for community service
• Industry-leading 401k plan with dollar-for-dollar company match
• Employer-sponsored medical, dental, and vision insurance
• $5,000 yearly tuition reimbursement for continuing education
• Pre-tax commuter benefits through WageWorks
• A vibrant office building in Chelsea with a well-stocked snack bar

The Opportunity:

Title: IT Support Analyst
Department: Information Technology
Reports to: Manager, IT Support
Location: New York, NY (Hybrid)

IAC/InterActiveCorp is seeking an IT Support Analyst who is committed to providing outstanding customer service. This position is responsible for providing outstanding customer service while supporting a variety of end-user role. The ideal candidate will exhibit excellent technical and customer service skills, as well as the professionalism and initiative to get problems resolved quickly and efficiently.

Responsibilities:

• Provide courteous, professional customer service to users in need of technical assistance.
• Enter and manage support tickets, interpret problems, and provide technical support until completion through the incident management system.
• Provide problem/resolution documentation for future reference expanding the IT knowledge base.
• Support both PC and Mac operating systems by diagnosing, troubleshooting, and repairing hardware and software problems.
• Effectively prioritize calls to ensure incidents with the greatest impact are resolved first
• Coordinate with other IT resources to keep track of tickets when escalated to ensure they are resolved in a timely and efficient manner.
• Ability to enforce IT policy and procedures.
• Good problem solving and root cause analytical capabilities
• Positive working attitude and be a committed team player

Requirements:

• 1-3 years of customer support and IT experience, including internships.
• Ability to respond quickly, competently, and patiently to internal staff.
• Ability to gather information, evaluate options and offer good working solutions.
• Installing and configuring both Apple Mac and PC hardware and software along with diagnosing and repairing any issues.
• Train end-users on basic software and operating system tasks.
• Strong customer service skills; able to clearly communicate steps to resolve end user’s issues verbally and written.
• Capable of presenting complex technical information to non-technical audiences.
• A solid understanding of overall IT infrastructure (desktops, network, systems, security, etc.)
• Ability to lift up to 50 lbs. (computers, monitors, printers, etc.)
• The candidate should show a strong willingness to learn new technologies.

Preferred Technical Skills:

• Mac and/or Windows experience.
• Knowledge of Microsoft Active Directory, O365, and Office 2016
• Understanding of Network Protocols (TCP/IP, DNS, DHCP etc.),
• Knowledge of JAMF, BigFix, Zoom, Slack, GSuite, PowerShell or scripting a plus

Salary Range: $70,000 to $80,000.

The base salary range above represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of IAC’s total compensation package for employees. Other rewards may include annual bonuses, and short- and long-term incentives. In addition, IAC provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).