IT Support Analyst Intern

OUR VISION IS SIMPLE: We call it “The World Subscribed”.

It’s the idea that one day every company will join the Subscription Economy -- a $1.5 Trillion opportunity by 2025 according to UBS.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

As consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!

THE TEAM: 

Zuora has built a world-class Information Technology organization that supports our global team of more than 1500 team members. This role reports to the Global IT Support Manager and will collaborate with a team of IT Support Specialists.

YOUR MISSION:

This isn’t just any internship.  As an IT Support Analyst Intern, you will have a hands-on opportunity to unlock firm value by solving complex problems, using advanced troubleshooting skills, and having high entrepreneurial energy.  This role will monitor and triage IT helpdesk requests, research and troubleshoot technical issues, and provide hardware and application support for our growing teams. 

THE OPPORTUNITY: IT Support Analyst Intern

Zuora is seeking an IT Support Analyst Intern for an internship to support IT helpdesk and hardware needs within our Information Technology team. In this role, you’ll partner closely with IT Support Specialists, and you’ll have the opportunity to work with Zuora team members across various levels and functions.

Role Requirements: 

• Currently working towards earning minimum AA degree in Information Systems, related field, or equivalent experience
• Help Desk or Desktop Support experience is a plus
• Full-time summer internship (May 30, 2023 - August 18, 2023) based in our Redwood City, CA (San Francisco Bay-area) office 4-5 days per week. 

Skills and Knowledge:

• Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
• High energy and ability to work independently in a very fast growth environment
• Extensive knowledge and hands-on experience with Mac and Windows systems, desktop/laptop deployment and imaging solutions
• Ability to effectively and efficiently troubleshoot hardware and software issues
• Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
• Excellent customer service skills
• Ability to communicate effectively, verbally and in writing with all levels of an organization
• Self-sufficient, self-managed, self-motivated, must be effective working independently
• Ability to work within a team of technicians
• Must have good people skills, working directly with end users in person, via chat and over Zoom

WHAT YOU’LL ACHIEVE:

• Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue, providing timely responses, researching technical solutions, troubleshooting and repairing issues, and following up through resolution. 
• Provide in-office and walk-up help desk support for local staff, as well as remote support for Engineering and Operations teams, and support of 3rd party site technicians. 
• Support on and off-boarding by processing new hire requests, including imaging and deploying laptops, and processing off-boarding requests including asset and license recovery, and machine reimaging.
• Offer hardware support, which requires knowledge of iPads, iPhones, Androids, and may include: installing, configuring, repairing and maintaining computers, desktop operating systems, software, and peripherals; troubleshooting network and remote access connectivity issues.
• Provide productivity and application support for G-Suite, Microsoft Office Suite, remote control, and other workstation applications, as needed. 
• Support use of collaboration tools and conference rooms, such as Slack, Zoom, G-Suite, audio and video hardware, and conference room schedulers. 
• Keep up-to-date records on all IT related hardware, maintain the inventory database and related records, and ensure software license compliance to drive asset management.

• Provide project and new technology support, and other responsibilities, as needed. 

ABOUT ZUORA & OUR “ZEO” CULTURE:

At Zuora (NYSE: ZUO), we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and achieve the impossible as we help transform business models everywhere.

How you’ll be supported on your journey as a Zuora intern: 

• Competitive pay ($25/hour)
• Paid company-wide wellness days 
• Exclusive early talent programming and networking opportunities
• Laptop for business use, and fun Zuora swag
• Possibility of full-time offer following your internship

Zuora is officially Great Place to Work certified! 

To learn more about what it’s like to work with us, visit www.zuora.com/careers

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.