IT Support Analyst, Spec

IT Support Analyst, Spec

Description

IT Support Analyst / Project Lead

Summary

This role is responsible to work with the SoCo/PS TECH leadership/staff and various TO teams in the Project Lead role for various PS TECH Roadmap projects encompassing the PS TECH Infrastructure, Workplace Support and Application Support teams. This project leadership role is expected to last 12-18 months when the role is expected to transition to a TO Analyst role within the SPC/PS TECH team.

Minimum Qualifications

• Bachelor's degree in Computer Science or related technical field with a minimum of 7 years of relevant work experience OR 8 years of relevant work experience in lieu of degree (Industry certifications encouraged).
• Professional Skills - strong interpersonal, leadership, teamwork, communication and organizational skills.
• SoCo TO knowledge - strong understanding of the SoCo TO team and the roles / responsibilities / practices of the various teams.
• Infrastructure skills - strong understanding of Data Networks / MS O365 / Azure AD / AD / SCCM / Compute / Storage / etc.
• Workplace Support skills - strong understanding of IT Helpdesk practices, technologies and End User Support practices.
• System / Application support and administration skills - strong understanding of system implementation, deployment, administration and support of off the shelf systems.
• Cybersecurity skills - strong understanding of Cybersecurity domain, practices and tools.

Preferred Knowledge, Skills and Abilities

• Professional -
• Operational Excellence / Continuous Improvement - ability to design / build / manage TECH systems in a highly effective manner and identify / implement opportunities to maximize utility of TECH systems.
• Innovative - ability to identify new opportunities to leverage technology in a way that impacts business drivers in a meaningful way.
• Project Leadership - ability to lead high levels of collaboration with SoCo / PS TECH and Business Partners to drive project execution resulting in successful project deliverables.
• Organization / Prioritization - ability to organize work of self / team and set priorities.
• Technical -
• Infrastructure Operations - strong understanding of compute, storage, networking, remote access, software delivery and management practices of infrastructure operations.
• Workplace Support - strong understanding of IT Helpdesk / End User Support roles / technologies / management practices.
• Systems Management - strong understanding of application systems management / end user collaboration with off the shelf / integrated systems.
• Cybersecurity - strong understanding of Cybersecurity practices and SoCos implementations of those practices.
• Other - post PS TECH Roadmap project work
• Role within the SPC/PS TECH team; focus will be in SPC Plant and Corp Tech team roles of IT Analyst Plant Support OR Application Analyst role (Maximo).

Supervisory Responsibilities

N/A

Physical Demands

Travel not expected to exceed more than 25%

Work Environment

This position is predominantly an office setting.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.

#LI

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Alabama-Metro Birmingham/Eastern AL-Birmingham

Operating Company: Southern Company Services

Other Locations: Georgia-Metro Atlanta-Atlanta

Job Type: Standard

Travel (Up to): Yes, 25 % of the Time

Work Location(s):

The Energy Center - 3535 Colonnade Parkway (3535Birmingham)

3535 Colonnade Parkway

Birmingham, 35243

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2010936