IT Support Assistant

When you join the Cambridge team, you are part of a skilled and talented global community that is united by a set of core values: commitment, integrity, and perseverance. Join our team and help us confront today’s most threatening and complex obstacles!

Cambridge International Systems, Inc. has full-time Mid and Senior IT Support Assistant opportunities available based in Moehringer, Germany and Vaihingen, Germany. Qualified candidates for this job must possess a current DoD Secret security clearance and be eligible for DoD Top Secret clearance, NATO Indoctrination, and meet TESA accreditation requirements. ***TESA Certification allows employees the to be tax exempt for both Germany and US, in addition to other great perks***

This position is contingent upon contract award with an expected start date is March 2024.

Employees may be eligible for: relocation reimbursement, housing allowance, COLA and school reimbursement for dependents.

ROLE RESPONSIBILTIES

• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
• Route calls to product line specialists, application, or system support specialists.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.

REQUIRED QUALIFICATIONS

• Must possess an active DoD Secret security clearance with the ability to obtain a TS/SCI
• Must have active passport.

Mid-Level

• Bachelor’s Degree and 1+ years of experience in DOD environment OR High School and 2+ years of experience in DOD environment

Senior-Level

• Bachelor’s Degree and 3+ years of experience in DOD environment OR High School and 5+ years of experience in DOD environment

DESIRED QUALIFICATIONS

• Security+ and/or CCNA, CCNP certifications.

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS

Cambridge International Systems complies with Temporary Duty Station (TDY)/Outside Continental United States (OCONUS) vaccination requirements. If this position requires OCONUS travel (listed above), Vaccine Recommendations by AOR | Health.mil lists applicable current vaccination requirements by location.

Office setting:

• Must be able to work in an office environment, sitting at a desk, looking at a computer for most of the workday.
• Work is physically comfortable; the employee has discretion about sitting, walking, standing, etc.
• May be required to travel short distances to offices/conference rooms and buildings on site.

BENEFITS AND PERKS

Cambridge International Systems is committed to investing in our employees and their future by providing them with competitive compensation, career development opportunities, comfortable working conditions, and a comprehensive benefits package, some of which are listed below:

• Medical, dental, vision, Life/AD&D/STD/LTD insurance
• 401(k) matching and immediate vesting
• Paid time off and holidays
• Generous tuition & training assistance program
• Relocation assistance
• Sign-on bonuses
• Referral bonuses
• Performance-based bonuses
• Community involvement & outreach
• Wellness program
• Employee Assistance Program (EAP)
• Tickets at Work

Refer to a friend

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MORE ABOUT US

At Cambridge, we recognize innovation and agility grow through diverse collaboration. Our team is comprised of unique individuals, and it is our policy to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.

If you are a qualified individual with a disability or a disabled veteran requiring assistance with the application process, please visit https://cbridgeinc.com/accessibility/ for information on how to request assistance.