IT Support Associate

OVERVIEW: 

We are seeking an IT Support Technician to join our IT Support Team. This role is ideal for someone passionate about technology and eager to provide IT system support. The role supports the Desktop Systems and General IT matters at the Guidepoint office in Athens.

This includes triaging hardware and software issues, network problems and other IT tasks as assigned.

Detailed Description

• Provide helpdesk support to a technical and non-technical staff in a Windows/MAC environment
• Management of desktop systems, and applications (MS Office / Firefox, etc)
• Setting up and configuring new desktops and users (Ability to lift up to 25 lbs and to assist with desktop moves and re-cabling)
• Troubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc)
• Available off hours to monitor and respond to support calls and alerts;
• Printer management; Audio/Video devices
• Provide remote support to global users
• Manage and support mobile devices
• Inventory management
• Maintain a knowledge base, documentation and administration procedures
• Research on new technology

Detailed Skills (for long-term)

• OS: Working knowledge of Windows OS.  (Mac/Linux a plus)
• Networking: LAN, WAN, TCP/IP, DHCP, DNS, Active Directory
• Security: Data & Network security
  • Network/traffic security (file/folder, content filtering, etc)
  • Knowledgeable in Spy/Malware/Virus vulnerabilities
  • Spam filtering; Knowledge of messaging protocols
• Hardware: Dell Laptops, Printers/Copiers/Fax;
• Applications: Basic Desktop applications,
  • Application deployment and updates as needed
  • Microsoft Suite, including Teams, etc.
  • Data recovery tools, Microsoft Office, QuickBooks, etc
• Telecommunication:

Experience YOU will bring:

• Bachelor’s degree
• Previous internship/volunteering/extracurriculars
• 1- 2 years of experience with IT support in a corporate office environment

Skills YOU will Bring:

• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills in English 
• Demonstrated ability to work both individually and as part of an international team

Who We Are: 

🤝 Team-oriented and collaborative

💪Hard-working professionals who strive for excellence

👩‍💻 Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients

🥇Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

What We Offer:

💰Competitive compensation

💊Private health insurance

💼Entrepreneurial environment, autonomy, and fast decisions

🌍 International exposure to the global Guidepoint service teams

👕 Casual work environment

🥂Summer and winter team events

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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