IT Support Associate - Level I

DESCRIPTION

Job Summary:

Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under close supervision. Must work collaboratively with others.

Key Responsibilities:

Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers. Performs IT support for assigned area(s) according to documented processes. Diagnoses and problem solves issues with IT hardware or software components with direction. May require ability to install, configure, or disposition IT hardware and/or application issues. Performs initial troubleshooting of assigned issues per department standards and escalates if unable to resolve. Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided. Assists with additional IT responsibilities as assigned.

RESPONSIBILITIES

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.

Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.

Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Minimal or no work experience required.

QUALIFICATIONS

Ability to handle production support

Hands on experience on Apriso platforms

On-site Role.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2405411

Relocation Package No