IT Support Coordinator

At Kin + Carta, we’ve got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a global workforce that is committed to building a world that works better for everyone. And that starts with our Kin. That’s why we’re proud of: 

• The life we create within our virtual walls, every day
• Our B Corp certification
• Our ranking in Consulting Magazine's 2022 “Best Large Firms to Work For”
• The work we’ve done with some of the world’s most innovative companies 

The role

We are looking for a Temporary IT Support Coordinator to support the IT responsibilities for our Denver office. The ideal candidate for this role will have a background in IT support and service desk, with a desire for continuous learning and a passion for innovation. You will also play a key role in supporting 1,500+ Kin across the globe as part of our Connective Digital Services team.

Role responsibilities

• Delivering remote helpdesk support to our global user base, helping to triage diagnose hardware and software issues and administer software, systems, and tools (e.g. Google Workspace, Slack, Zoom, Jira, Miro, macOS, Windows 10 + 11)
• Managing requests and tickets using our ITSM ticketing system (Freshservice), responding and resolving in line with our team’s SLAs
• Onboarding and offboarding of new hires to our software and systems
• Deployment, management, and asset tracking of laptops and other IT equipment associated with your region
• Maintain the functionality of meeting rooms tech and cables/adapters (Conference room, audio, visual) 
• Building our knowledge base, creating user documentation, and developing our self-service capabilities
• Sharing knowledge and collaborating with our newly-formed global Connective Digital Services team

Minimum qualifications

We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

• 2 + years experience in an IT support role (service desk)
• Knowledge/experience with macOS, Windows, and SaaS administration and support 
• Understanding of network infrastructure and protocols (Wireless, LAN, WAN, VPN) 
• iOS and Android device troubleshooting skills
• Intermediate English oral & written

Preferred qualifications

• Strong customer service mindset
• Demonstrated aptitude for continuous learning and innovative thinking 
• Ability to work independently with little direction, and also in a team environment 
• Strong written, oral, and interpersonal skills with a demonstrated ability to communicate with internal staff
• Ability and willingness to provide occasional support off-hours when necessary 
• An awareness of information security best practices
• Jamf Pro and Intune/Endpoint Manager experience is a plus
• 2+ years experience administering Google Workspace
• Experience with Microsoft 365
• Experience working to ITIL practices

Compensation

This is a temporary on-site assignment for six weeks. Hourly range $25-$32 depending on experience level. 

About Kin + Carta

Kin + Carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better #ForEveryone. We build digital solutions that connect people, data and technology for some of the world’s most influential companies. As a Certified B Corp, we are committed to Inclusion, Diversity, Equity and Awareness, and our triple bottom line focus of people, the planet and profit. 

If you need accommodations at any point in the application or interview process, please let us know.