IT Support Engineer

Job Type

Full-time

Description

The IT Infrastructure team at axialHealthcare is responsible for the technology platform that the company runs on. As an IT Support Engineer, your role in our team will be to use your technical knowledge and experience to provision, support, and improve technology solutions for the company. A successful candidate will have excellent interpersonal skills, high technical knowledge and aptitude, and be driven to learn and improve. In addition, this individual should be detail-oriented and thorough. The IT Support Engineer will be supporting Windows 10 and MacOS operating systems, Office 365, Apple and Android mobile devices, as well as other solutions used by the business.

Responsibilities

• Configuration, maintenance, and troubleshooting of end user devices (laptop, mobile, printers, etc.)
• Create, manage, and audit software deployments, patches, and updates for endpoints using Active Directory and InTune
• Manage access, passwords and roles across enterprise software and utilities
• Provide end user technical support as needed for things like password resets, laptop issues, printing assistance, etc.
• Onboard and offboard users and manage access controls
• Enhance existing processes and tools as you learn and grow
• Help create and maintain documentation
• Adhere to Axial information security and privacy requirements

Requirements

• 1-2 years' experience in a technical support / help desk / sysadmin type role
• Associates degree, or equivalent experience
• Ability to support Windows 10 operating systems, with professional experience in Active Directory and InTune
• Strong interpersonal communication and relationship-building skills

Preferred Qualifications

• Experience with O365 administration
• Scripting skill with PowerShell, Bash, Python, and/or Ruby