IT Support Engineer

With over 100 million end-users in more than 70 countries, Microblink develops scalable solutions that harness artificial intelligence to power state-of-the-art computer vision and data extraction technology.
In just eight years, Microblink has transformed from start-up through scale-up, maturing into a global, smart-growth company creating seamless and secure customer experiences that bring the benefits of AI to every person on earth.
To support our continued growth, we're seeking a whip-smart, solutions-oriented IT Support Engineer to serve as our in-house technical expert, supporting employee end-users and driving innovation in internal IT operations.
This hybrid role is an exciting opportunity to join our Brooklyn-based team during a period of ambitious growth, which we anticipate will lead to further expansion and the opportunity to make an increasingly significant impact, as we bring the benefits of AI to every person on earth.
As IT Support Engineer, you will:

• Procure and maintain for IT equipment and infrastructure, including inventorying and issuing company collateral.
• Participate in the evaluation, selection, implementation and optimization of enterprise software solutions, ensuring alignment with our existing tech stack and scalability as the organization evolves.
• Set up and support user accounts and system access.
• Triage and troubleshoot technical issues, providing high-quality service and support to Microblink employees.
• Support new employee onboarding & orientation, as well as offboarding of departing employees.
• Develop and maintain training materials and process documentation.

You might be right for us if you:

• Are a technology enthusiast offering 2+ years of professional experience in an IT Support role for a scaling B2B tech organization.
• Offer proven experience in leading the the implementation, integration and optimization of new tools and technologies in a fast-paced, high-growth, global tech company.
• Excel at supporting internal customers and conveying technical concepts to individuals with varying degrees of technical aptitude and expertise.
• Are an extremely organized and intensely analytical systems thinker with meticulous attention to detail.
• Have high standards, a growth mindset and a commitment to continuous improvement in pursuit of excellence.
• Have a bias to action with a high risk tolerance and thrive in a culture of innovation, where ideation, experimentation and iteration are encouraged and ambiguity abounds.

We might be right for you, if you're looking for:

• An opportunity to make a big impact in a fast-paced, smart-growth, global tech company that is always iterating with the aim of improving.
• A high-performance, people-first culture with outstanding leadership that recognizes and rewards success and supports professional development via knowledge sharing, internal training and a dedicated budget to support professional development.
• A team of motivated, open-minded professionals who welcome innovative ideas and initiatives to advance the organization.
• An excellent Total Rewards package, including an annual base salary of $85-100k plus bonus, outstanding health benefits, unlimited PTO you can actually use, onsite/remote hybrid work, and equity in a company that is already profitable.

Meet just a few members of the team you'll be a part of:
Darren Bassman - Chief Executive Officer
Hartley Thompson - Chief Operating Officer
Nives Nokovic Kolar - Head of IT Operations
Adrienne Donovan - VP of Global People and Culture
Mike Thomas - VP of Global Finance
Microblink LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organization from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to all people and Microblink will make a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture.