IT Support Engineer

What We Do

CarParts.com is the go-to eCommerce platform for auto care and maintenance. We offer drivers quality parts at competitive prices and allow customers to schedule an appointment with a trusted mechanic directly from our website. We use world-class design principles and the latest technologies to deliver a fast, easy-to-use, and mobile-intuitive website. And with our company-owned national distribution network, we bring the best brands and manufacturers directly to consumers, cutting out the costs associated with brick-and-mortar retailers. Our more than 1,700 team members worldwide are dedicated to Empowering Drivers Along Their Journey.

Our Culture

At CarParts.com, we're DRIVEN by our core values: Safety First, Customer Focused, and a Commitment to Excellence. These values guide us in everything we do and push us further in our growth both as a company and as people. They cultivate an environment where employees are inspired and empowered as we build and thrive together. All the hard work of our entire team has resulted in back-to-back record-breaking quarters since Q1 of 2020, as well as our inclusion in the Los Angeles Business Journal's top 100 Best Places to Work in Los Angeles list for three years in a row (2020, 2021, & 2022). Join us!

Summary of Role/Position

We are seeking a highly skilled and personable IT Support Specialist to join our team and become the face of IT for our corporate office. The ideal candidate will have a strong background in desktop support, Active Directory and Azure administration, Jira administration, and exceptional interpersonal skills. As the primary point of contact for all IT-related issues and inquiries, you will play a crucial role in ensuring the smooth operation of our corporate office's technology infrastructure and maintaining a high level of customer satisfaction.

Join our team as the IT Support Specialist for our corporate office and be the go-to person for all IT-related matters. You will have the opportunity to showcase your technical expertise, provide outstanding customer service, and contribute to the overall success of our organization's technology operations. Apply today and embark on an exciting career journey with us!

Responsibilities:

1. Provide exceptional desktop support:

• Respond promptly and professionally to IT support tickets and walk-ins from corporate office staff.
• Troubleshoot hardware, software, and network-related issues on desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems, software applications, and peripheral devices.
• Assist with external vendor collaboration for hardware repairs or replacements when necessary.

2. Administer Active Directory and Azure environments:

• Manage user accounts, security groups, distribution groups and permissions in Active Directory.
• Perform user provisioning, deprovisioning, and password resets.
• Monitor and maintain Active Directory and Azure infrastructure to ensure high availability and security.
• Collaborate with the Security team to implement and enforce security best practices.

3. Oversee Jira administration:

• Configure and customize Jira workflows, projects, and permission schemes to align with business requirements.
• Create and manage Jira dashboards, reports, and filters.
• Provide user support and training on Jira usage and best practices.
• Collaborate with development and project management teams to optimize Jira workflows and enhance productivity.

4. Deliver excellent customer service:

• Build and maintain positive relationships with corporate office staff, providing prompt and effective solutions to their IT needs.
• Communicate technical information in a clear and understandable manner to non-technical individuals.
• Provide guidance and training to users on technology tools and applications.
• Actively seek feedback to identify areas for improvement and implement proactive measures to enhance the IT support experience.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience in desktop support, Active Directory, and Azure administration, and Jira administration.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols, TCP/IP, and troubleshooting network connectivity.
• Excellent interpersonal skills and ability to effectively communicate with individuals at all levels of the organization.

• Ability to work independently, prioritize tasks, and manage multiple assignments in a fast-paced environment.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Proactive mindset with a commitment to continuous learning and staying up to date with the latest IT trends and technologies.

A reasonable estimate of the salary range for this position based on job experience, education level, global geographic region, etc: $82,000-$120,000

CarParts.com is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring that we fulfill this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.