IT Support Engineer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

What you’ll be doing:

• Providing end user support to employees in New York and Greenwich corporate offices
• Building, configuring and upgrading workstations, laptops and mobile devices
• User provisioning (user accounts, mobile devices, VPN, directory permissions)
• Providing support for conference room technologies
• Automation of repetitive system administration tasks
• Evaluating and recommending new hardware and software technologies or solutions
• Working directly with end users to achieve quick fixes and creative solutions for long term problems
• Learning about different customers’ workflows and offering process improvements/ proactive solutions
• Supporting various internal and external trading applications
• Liaising with other teams within DRW to efficiently deliver solutions to customers

 What we’re looking for in this role:

• 2+ years of MEMCM/SCCM administration experience or similar
• Knowledge of application packaging and management
• Strong experience supporting and configuring Windows 10
• Strong knowledge of Group Policy management
• Powershell experience
• Passionate about technology
• Highly motivated, self-starter who is eager to grow within our organization
• Ability to manage projects independently
• Customer service driven
• Ability to accurately prioritize work in high pressure situations

 Nice to have:

• Previous macOS or Linux support experience
• Previous Windows Server and Active Directory support experience
• Scripting or low level programming experience

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California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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