IT Support Engineer

Reporting to our IT lead, you’ll play a pivotal role in building and maturing an IT function that applies the best solutions to the opportunities and complexities of a 3-sided marketplace and dynamic business model. This work enables us to make mental healthcare more accessible and affordable to patiences across the US, and makes it easy for mental healthcare providers to accept patients with insurance to grow their practice, provide care and make money. 

You will:

• Help to scale and mature IT’s areas of responsibility (business systems, endpoint, worker identity, office technology).
• Partner closely with peers and leaders across the entire organization to enable workflow and technology efficiencies during a period of high growth.
• Provide technical support to team members by researching and answering technical questions and troubleshooting issues.
• Develop and maintain reporting methods to increase visibility and enable our teams make data-informed decisions. 

You will love this role if…

• You are motivated by seeing the impact of your work through the success of other teams.
• You have experience taking IT projects from vision to reality in partnership with cross-functional teams and third-party products and consultants.
• You love deeply understanding operational workflows and enjoy creating elegant solutions to complicated problems.
• You love making the right tradeoffs between speed and scalability in order to best empower the teams you work with.
• You are energized by working in a fast-paced startup environment.

You’d be a great fit if...

• You have 5+ years experience working in a modern IT environment.
• You have administration expertise with at least three of the following products (Okta, Google Workspace, Zoom, Slack, JAMF, Atlassian Jira, Atlassian Confluence, Cisco Meraki).
• You are a hunter/gatherer, skilled at working with stakeholders to collect, synthesize and present solutions that meet business needs and drive efficiency across workflows.
• You are an excellent project manager, organized and methodical, taking the steps to deliver high quality work.
• You are a team player and have no ego, welcoming feedback with a growth mindset and adept at managing up and across teams.