IT Support Engineer

Job Title: IT Support Engineer
Position Type: Contract (12 mos)
Location: New York, NY (On-site)
Salary Range / Rate (Currency): $40 to $43/ hour
Typical responsibilities will include:

• Provide top-notch IT support to our local offices as well as our worldwide remote office workers.
• Interface daily with other technical staff, work on assignments, and deliver services to end-users
• Build, set up, maintain, implement, and troubleshoot technology problems related to laptops, desktops and systems that affect end-user productivity.
• Performing basic-level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices, and network services.
• Mobile device setup, installation, and/or post-installation support

 
Additional responsibilities include:

• Championing the use of self-service IT resources, such as self-service support tools and knowledge base.
• Manage event support, set up AV and live stream equipment.
• Create technical documents.
• Occasional weekend work.
• Occasional travel is required.

Minimum Requirements:

• A minimum of 3 years working in the IT field.
• College Degree in Computer Science, Systems Science, and Computer Engineering or 3+ years of relevant field.
• Excellent customer service, organizational, prioritization, multitasking, and communication skills.
• Demonstrated experience supporting devices and peripherals running on Windows, Mac, Android, and iOS.
• Support experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
• Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms.
• Systematic problem-solving approach with the ability to adjust quickly to changing priorities and progress in high ambiguity and uncertainty areas.
• Ability to follow written and verbal instructions, willingness to learn new procedures and tasks

About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.