IT Support Engineer

IT Support Engineer

Join us in developing a diverse team of IT engineers with traditional and non-traditional technical backgrounds who build relationships across Alma to discover opportunities to improve business operations, contribute to an excellent employee experience, grow your skills, and have fun while doing it all.  If you're interested in learning about how to craft purpose-built solutions in an emerging mental health space, we'd love to meet you.  Even if you don't think you meet all our requirements on day one, that’s ok! As long as you're passionate about helping people through technology and love to learn, we encourage you to apply.

What you’ll do:

• Work as part of the internal IT team to empower Alma employees through administering best-in-class hardware and software tools
• Take ownership of and drive future iterations of at least one current IT domain: Requests, Mobile Device Management (MDM), Patching, Employee Lifecycle, etc
• Provide technical support to the Alma organization for hardware and software-related issues.
• Help educate Alma employees about hardware and software security and best practices.
• Contribute to and participate in regular team and departmental meetings
• Partner closely with our Security team to support SOC 2 audits and HITRUST certifications

Who you are:

• You have 2+ years of experience in Technical Support, IT Infrastructure, and/or SaaS Operations.
• You have strong experience in troubleshooting hardware and software issues in a mixed-platform environment.
• You are proficient in administering company-wide core SaaS services like Google Workspace, Microsoft Office365, Slack, Zoom, or other business-critical tools. 
• You have familiarity with MDM, automation using APIs, and virtualized infrastructure like AWS, Azure, or GCP. 
• You participated in managing a procurement supply chain of hardware and technology accessories.
• You feel a passion for Alma's mission – to improve the experience of therapy for providers and their clients and simplify access to care.

Benefits:

• We’re a remote-first company 
• Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
• 401k plan (Roth and traditional)
• Free Alma platform access 
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend to power your wifi, lunches, coffee, etc 
• Pet discount program through United Pet Care 
• Financial perks and rewards through BenefitHub
• Free EAP access through LifeWorks 
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans 
• 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Unlimited PTO

Salary Band: $82,500 - 110,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.