IT Support Engineer

Company Description

Evolution is a leading international B2B provider of games and services in online casino. Operating in the forefront of our industry, we offer a turn-key solution for casino operators. Our licensees’ players can move flawlessly between mobile, tablet and desktop to play slots or live casino, which feature real tables with real dealers in real time. Our innovative and high-quality offer includes brands like Evolution Live, Red Tiger and NetEnt, and multiple award-winning international player product favorites, such as Crazy Time, Lightning Roulette and Gonzo’s Quest. Evolution is listed on Nasdaq Nordic with a MCAP of EUR 20+BN.

Across our 20+ sites, we have 10 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT-support, Facility & Studio build as well as support services. Evolution provides a dynamic and creative work environment with a unique opportunity for the right people to enhance their skills and drive their passion. Our culture is rooted in Evolution’s core values ALIVE, do RIGHT and work TOGETHER and we operate guided by our vision to become the leading supplier of online casino in the world.

Job Description

• First/Second line IT support for company internal users and contractors;
• Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment;
• Configuring, administering and updating Windows, MAC, Linux operating systems on user devices;
• Managing user device environment using user device management tools (e.g. AirWatch, ISL);
• Creating and managing user accounts in Okta, AD, Office 365 and other systems;
• Physical network related tasks (patching, device installation, ports assignment);
• Server and network equipment installation and cable patching in data centers and server rooms.
• Server and network equipment maintenance;
• Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning;
• Working closely with the facility and security teams to resolve security issues;
• Constant development and improvements of local IT infrastructure.
• Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware;
• Providing IT assets management according to internal procedures;
• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
• Providing accurate service/system metrics data and reporting on service/system availability, capacity and security;
• Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
• Provisioning system updates and deployments according to respective internal procedures;
• User request fulfilment according to established SLAs.

Qualifications

• IT-related education or experience
• Fluent Portuguese and English, written and spoken
• Power user of MS Office or other office software
• Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software
• Experience in computer, laptop, printer, mobile device configuration and support
• Knowledge of network service management and support (e.g. AD, DNS, VPN solutions, WiFi etc.)
• Experience with Windows Server Environment
• Experience with workstation infrastructure management platform - architecture, hierarchy configuration, OSD, patching, application packaging etc.
• At least 3 years of experience in IT Support role
• Good communication and presentation skills
• Ability to create structured documentation
• Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions

Additional Information

We offer:

• Challenging work with latest technologies in a dynamic international team;
• Professional and personal development;
• A competitive, experience-based remuneration package;
• Creative and friendly environment;
• Health Care & Insurance;