IT Support Engineer

We are looking for an IT Support Engineer, responsible for providing on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, managing and troubleshooting IT issues.

Your primary focus will be to provide support to RSI staff members to make sure all computers, network connections, and software are properly functioning. There's plenty of work and challenges as we keep growing - we’ve quickly grown nearly 70 employees strong in Estonia and 200 globally.

What will you do:

• Engage and respond to users via email, chat, or service requests to Identify problems, categorize issues, prioritize work, troubleshoot, and provide required support.

• Take ownership of user problems and be proactive when dealing with user issues by resolving or escalating promptly.

• Be an advocate for the IT and InfoSec departments of the organization and encourage all users to adhere to corporate IT and InfoSec policy and security best practices.

• Use technology to enforce and monitor end-point security based on industry best practices and requirements stipulated in the company IT and InfoSec policies.

• Install and upgrade operating systems and computer software

• Provide technical support on-site or via remote-access systems

• Troubleshoot hardware and software, networking, and connection issues

• Manage user accesses, and reset passwords while adhering to company policy and processes.

• Ordering and tracking applications, computer systems, computer peripherals, and supplies.

• Cooperate closely with Development teams, Infrastructure teams, external vendors, and Customer Support

• Help create technical documentation and manuals

All About You:

• Proven work experience as an IT or Desktop Support Engineer

• Strong knowledge of popular operating systems (Microsoft Windows, Apple macOS, Linux), software applications, and remote connection systems

• Experience with implementing central Anti-Malware and IT Management systems

• Ability to solve complex hardware and software issues

• Very good mastery of English

• Excellent interpersonal skills

• Good written and verbal communication skills

• A sense of ownership and a passion for technology

• Critical thinking skills, decisive judgment, and the ability to work with minimal supervision

One or more of the following (skills) would be nice to have:

• Experience with modern Identity and Access Management Systems

• Experience with Office 365

• Experience with ISO 27001 controls and PCI DSS requirements

• Experience with developing and implementing IT processes

What makes us great:

• Comprehensive compensation
• Flexible working hours
• Work-life balance initiatives
• Opportunity to travel to global offices
• Annual training budget
• Autonomy – we embrace personal freedom and responsibility
• Creativity – we are open to new ideas of how we can be better
• Growth – we want you to develop personally as well as professionally
• Top-notch professionals who are passionate about what they doing
• People-oriented environment and supportive atmosphere