IT Support Engineer

The Team:
Internal IT is at the heart of Celonis' business. Internal IT provides nonstop global support to Celonis operations, and is a vital piece to the puzzle. We implement, maintain, and operate the company's global corporate IT infrastructure.
The Role:
As an IT Support Engineer, you will use your knowledge and skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You will troubleshoot and solve straightforward problems that do not have defined Standard Operating Procedures.
The work you'll do:

• Resolve, transfer or escalate IT tickets raised by internal employees
• Work in an international IT support team to solve issues globally
• Troubleshoot and resolve various technical issues via phone, email and remote control
• Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace
• 1st contact & responsible for Onboarding of new Celonis employees in the US
• Communication with our users and staff to understand, identify, document and resolve problems
• Performing simple repairs to computing and related equipment
• Develop documentation/user guides for common user issues
• Mobile Device support for corporate smartphones
• On-site support for the Celonis Raleigh Office
• Ability to work on a weekly shift
• Ability to be on-call
• To be the 1st contact person in IT-questions for a large rising and cool company
• Learn everyday something new in our international IT team
• To be a very good service provider in a superfluid company

The qualifications you need:

• Knowledge in a Windows environment (Windows 10, Windows Server 2012/2016)
• Basic knowledge of Active Directory
• Basic knowledge of TCP/IP networks
• Microsoft O365 knowledge
• Operate and maintain network printers and network components like video-conferencing systems based on Zoom
• Trouble shoot drivers / software applications
• Knowledge in Mobile Device Management solutions
• Prior experience in desktop support and equipment

What Celonis can offer you:

• The unique opportunity to work within a new category of technology, Execution Management
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
• Great compensation and benefits packages (stock options, retirement plans, generous time off, family leave from day one, and more)
• Work from home support (mindfulness tools such as Headspace, flexible working hours, virtual events, and workshops)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future