IT Support Engineer

# hybrid#
Job Description Summary 
We are seeking an experienced IT Technology Engineer to support and maintain our organization's IT infrastructure, ensuring smooth day-to-day operations and system functionality. This role involves managing a wide range of technologies, addressing technical challenges, and ensuring all IT services operate optimally. The ideal candidate will have a strong background in system administration, network management, and IT operations, with a proactive approach to problem-solving and process improvement. 
 
Experience Must Haves 
 

• You will have 7+ years of hands-on experience in IT system administration, hardware management, and end-user support, with a strong emphasis on IT asset management. 
• You have been a Service Desk or IT Support Technician role, managing end-user requests and overseeing asset lifecycle management. 
• You have supported hybrid environments, providing both remote and on-site troubleshooting services. 
• You have developed and maintained documentation, including troubleshooting procedures, IT asset records, and user guides. 
• You've collaborated closely with other IT team members to resolve complex technical issues and ensure smooth IT operations. 
• You are a master at administering and supporting Windows and macOS operating systems. 
• You've got the chops to support Microsoft Intune, Active Directory, and asset management tools like Monday.com and Ninja RMM. 
• You can easily manage and resolve user support tickets across multiple platforms and environments, meeting defined SLAs, troubleshooting and resolving issues across a wide range of hardware, software, and network related issues. 
• Certifications (At least one of the following): 
  • CompTIA A+ or Security+ certification. 
  • Microsoft Certified: Modern Desktop Administrator Associate. 
  • ITIL V4 Foundations certification or equivalent IT Service Management certification. 
• Your verbal and written communication skills including the ability to clearly explain technical issues to non-technical users is one is a strength that is often recognized by your peers and managers. 
• You bring extreme amounts self-motivation with the ability to independently manage escalations and handle complex troubleshooting tasks.