IT Support Engineer

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don't just build technology. We build hope.

We are looking for an IT Support Engineer to join our dynamic team!

Preferred location: St. Charles, MO

What you'll do at Elekta:

You will be responsible for being the first point of contact for on-site technology queries & issues, supporting users across both software and hardware technologies. As part of the global it team you will need to work closely with both onsite and remote it colleagues. Aside from resolving technology issues, you will also be involved in technology projects and should proactively identify opportunities for improvement in the support of end users with current and new technology needs. You will also manage the allocation and disposal of hardware and software assets to ensure maximum cost efficiencies.

RESPONSIBILITIES -

• You are a born problem solver! You love to work on technical issues and enjoy fault resolution

• Provides support for software, hardware support for desktops and laptops

• Provides maintenance and support on legacy products

• Installs and maintains pcs and associated software and peripherals

• Performs installs, moves, adds and changes as required

• Tests and certifies pcs and client approved applications

• Provides follow-up on problems or escalations

• Maintains a high degree of professionalism in actions, demeanour, and dress.

• Ensures customer satisfaction throughout the service delivery transaction.

• Ensures client specific service level agreements are met and incident and request tickets are updated accordingly within the ticketing system

• May be required to provide basic av meeting support

• Represent the desk side support aspect of any technology projects impacting the local site

QUALIFICATIONS -

• You are a born problem solver! You love to work on technical issues and enjoy fault resolution

• Excellent communication and interpersonal skills

• You have experience working in an it support, service desk, or help desk type role, where you have proven experience supporting end users

• You have experience and are comfortable troubleshooting the microsoft os and apple mac os

• Familiar with active directory

• You have experience working with m365/o365 products. Ideally, experience in supporting users across sharepoint & teams

• Experience with mobile device management including setup and support

• You have a good understanding of basic networking concepts

• You have experience with hardware support, including pc, laptops, tablets, phones, printers & video conferencing kit

• Proficient in the use of itsm applications

What we offer:

• Opportunity to work with a proactive and supportive team
• Excellent Medical, Dental and Vision coverage
• 401k, paid Vacation and Holiday
• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
• Opportunity to work on cutting edge in medical advancement
• Close-knit company culture
• Upward mobility

How to proceed?

We are looking forward receiving your resume. Please attach your resume in the application form and we will contact you!

If you have any questions, you are welcome to contact Lisa Zhang, Talent Acquisition Partner on LinkedIn.

EEO Statement

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.