IT Support Engineer

  1.Responsible for the daily operation and maintenance of the company's laptops (Windows, macOS), desktop computers, mobile devices (iOS&Android), IP phones, and other desktops IT equipment.

  2.Responsible for the initial installation of the company's laptop computers (Windows, macOS), software and hardware installation, debugging, updating, maintenance, fault handling, etc.

  3.Responsible for daily operation and maintenance of all office IT-related systems, such as office IP telephone system, video conference system, wireless projection system, CCTV, access control system, printer, etc.

  4.Must have basic knowledge of Conference Systems , such as video conferencing equipment, audio systems, displays, and control systems.

  5.Responsible for daily inspection and testing of the office WiFi network, wired network, VPN network, and handling various office network problems.

  6.Basic understanding of electrical work principles and concepts.

  7.Assist the network engineer in the operation of the server room, cabling, UPS system, and be responsible for the regular maintenance and IT inspection of the server room.

  8.Create IT knowledge-sharing documents, and constantly improve the IT service desk knowledge base.

  9.Responsible for the implementation of the strategy, technical standards, specifications, and technical solutions designed by the Global IT team.

  10.Be responsible for improving the IT service satisfaction and service experience of employees in their Office.

  11.Manage vendor relationships and coordinate with external service providers for equipment procurement, installation, and maintenance.

  1.Bachelor's degree or above, computer science, networking, engineering, and other related majors are preferred.

  2.At least 2 years of working experience in IT support, with working experience in large IT companies preferred.

  3.Have operation and maintenance experience in Windows, macOS, WiFi network, VPN network, smart office systems, etc.

  4.Willingness to work flexible shifts, including evenings and weekends.

  5.Good verbal presentation, group dynamics, facilitation skills, and proactive approach to resolving problems and issues.

  6.Ability to work independently and as part of a team.

  7.Fluent in both Chinese and English listening and speaking; Fluent in Chinese and English writing and reading preferred.