IT Support Engineer I

Vericast is a premier marketing solutions company that accelerates profitable revenue growth for thousands of businesses businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily. We are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.

This position is responsible for the technical support at all Vericast locations; analyzes and resolves faults, whether it is a major system crash or a forgotten password while undertaking routine preventative measures and deploying new hardware to users. 

KEY DUTIES/RESPONSIBILITIES

• The Support Engineer I has responsibility for Windows and MAC support including patch management and vulnerability management, along with system and hardware refreshes. 20%
• The Support Engineer I work in ServiceNow working with MAC and Windows and many applications that support the business. 35%
• This position is required to provide on-call support along with upgrade deployments that maybe done on nights and weekends. 5%
• The Support Engineer will provide training and technical support for users with varying levels of IT knowledge and competence while working closely with other departments/organizations and collaborating with other IT staff. 10%
• The Support Engineer I will need to be able to identify process improvement needs and communicate these needs with leadership. 10%
• The Support Engineer I will need to be able to adapt quickly to new processes and ever-changing technologies. 10%
• This position will include Project based work that will be led by the manager or other managers and status will need to be provided in a timely manner. 10%

EDUCATION

• Bachelor’s degree or equivalent work experience.

PREFERRED QUALIFICATIONS

• 3+ Years with Bachelor’s degree or 5+ years’ work experience
• Strong communication and facilitation skills
• Preferred Experience with MDT (Microsoft Deployment) / JAMF/ BigFix / AD access management / M365 and Azure.
• Demonstrated ability in creating technical documentation
• General knowledge in multiple SDLC methodologies
• Technically proficient in application/component or system; may act as internal consultant

REQUIRED QUALIFICATIONS

• Must be able to lift and carry a minimum of 50 pounds.
• Availability to travel for project work and support
• Professional support experience with current version of Windows and/or MacOS and hardware/peripherals
• Experience with providing hands-on desktop support, including software installation and upgrade, hardware setup, file backups, and system configuration

COMMUNICATION AND CONTACTS

• Communicates directly with internal and external customers

Salary: $65,000 - $75,000
The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.

All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending, and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.
All team members are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.

All team members are responsible for supporting and complying with safety and security policies to promote a healthy working environment.

Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and flexible PTO. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at [email protected]. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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