IT Support Engineer - Level 1

About us

We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award and we are #1 Great Place to Work Certified for 2024!

We’re growing, not slowing, here at Macquarie Technology Group because we’re passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Services are hardworking, results and success-focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.

We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid

The Opportunity

Join our dynamic IT Infrastructure and Service Desk Team as an IT Support Engineer - Level 1. In this pivotal role, you will deliver exceptional support to our internal users approximately 600 staff while assisting with a wide range of corporate systems. As a hosting-led company, we pride ourselves on utilizing modern technologies.

This is a full-time role working in a hybrid environment 4 days at our Sydney's CBD office and 1 day working from home.

You'll have the chance to grow and build a long-term career at Macquarie Technology Group. You will embark on a two-year program designed to guide you through various career pathways in cybersecurity, networking, or infrastructure.

We are seeking a passionate Support Engineer who genuinely cares about providing great customer service, thrives on daily interactions with users, and is committed to resolving technical issues. You will take ownership of support requests and provide timely updates to ensure a seamless user experience.

This position is perfect for an early-career IT professional who is tech-driven and eager to exceed customer expectations.

Why Us?

• We're Great Place to Work Certified in 2024.
• We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award!
• We're Australia's #2 Great Place to Work.
• We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
• You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
• We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.

What you will be doing

• Providing customer service and technical support to all of our staff.
• Manage ticket queue’s assignments, resolutions and SLA’s.
• Provide end-user focused support of end-user and office based devices.
• Contributing to an on-call roster.
• Administration and Support of internal user’s accounts on Active Directory, O365 and other internally developed systems.
• Undertake the required training and certifications.
• Career pathways in cyber security, systems admin and networking.

Required Skills & Experience

• You are a recent graduate looking to enter the world of IT
• You have studied Bachelor of Engineering/IT/Computer Science or any other Technology related degree 
• You are obsessed with providing great customer service
• You love problem-solving and are always up for a challenge
• Experience in PC Hardware configuration utilizing imaging software.
• Experience supporting LAN’s, PC operating systems and desktop software.
• Experience supporting Microsoft Office Suite, Microsoft Exchange and/or Windows 7/8.
• High desire to grow and learn.
• Tech-driven and passionate about providing the best customer experience.
• High sense of urgency when supporting and providing solutions to customers.
• Great communication skills.
• Ability to work on an On - Call rotating roster.
• You have full working rights.

Join us and take the next step in your professional journey!

If this excites you, apply now, we'd love to hear from you!