IT Support Engineer - Level 2 (m/w/d)

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Are you a curious problem-solver with a passion for delivering gold-star customer service?

Verisk is looking for an experienced S Level 2 IT Engineer to join our Global team.

If you have 1-3 years of experience working in a similar IT support role, and you have a strong understanding of Windows-based software, Mac OS, and cloud infrastructure, get in touch with us today!

What you'll do….

You will be responsible for providing first and second-level desktop and application support to Verisk employees ensuring a high-quality, professional service is delivered. You will collaborate across time zones with team members in the USA, UK, EU, and Asia to solve issues and implement new systems. You will help deploy new hardware, software and manage application updates, as well applying security configurations.

This is a demanding role. The successful applicant will be required to work independently, manage a high volume of requests, and prioritize their workload effectively, often working to tight deadlines.

The role operates between the hours of 8 am and 5 pm on business days and the successful applicant will need to demonstrate some flexibility in their working hours to meet this requirement.

Qualifications

Who you are…

Your real passion is problem solving and customer service, which makes you credible and reliable with stakeholders. You are a technology enthusiast with broad interests.

This role is an exciting opportunity if you want to make a positive impact on business results, your own team and those around you.

Required

• Customer service orientation
• Strong critical thinking skills
• Desire and ability for self-guided learning
• Capability to work independently and manage priorities
• Experience working within an ITIL framework
• Experience in a technical support role
• Experience with an Office365 environment
• Experience with Microsoft Active Directory and Azure AD managing security groups and resources
• Experience with Microsoft Windows 10 and macOS environments
• Experience with Microsoft Exchange
• Experience troubleshooting and replacing Dell, Microsoft, Lenovo, and Apple hardware parts
• Stock management using ServiceNow stockroom
• Intermediary Excel knowledge
• Hardware deployment using Intune, Autopilot, and JAMF
• Experience with Teams meeting rooms
• Experience with remote assistance tools
• Experience troubleshooting SQL Server and Power BI
• Fluency in both English and German language

Desirable

• Experience with the following systems and concepts:
  • ServiceNow
  • Microsoft administration tools:
    • Endpoint Configuration Manager
    • SCCM (Software Center)
  • Microsoft PowerShell
  • Tiered development environments (development, QA, production)
  • Cloud Computing (Azure, AWS, Cloud PC, Citrix and VMWare)

#LI-MM3 #LI-Remote #LI-Hybrid

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.