IT Support Engineer Specialist
Job Description
Essential Job Functions:
Qualifications/Education/Experience/Skills:
Knowledge of Key Application a Bonus:
- Provide Level II/III support for local and remote customers.
- Respond to trouble tickets/support requests via telephone, email, or web.
- Log and update trouble tickets in a timely, clear, and concise manner.
- Diagnose the nature of an application incident and restore service as quickly as possible.
- Identify trends and recurring types of incidents. Perform root cause analysis, identify corrective actions to eliminate future recurrences.
- Participate in periodic on-call rotations.
- Partner with analyst and engineers to support and understand the information technology needs.
- Update/Create process flowcharts, diagrams, technical workflows, and other related design documentation.
- This position may be asked to support/review:
- Extract-transform-and-load (ETL) design, development, and technical support
- Reporting and data visualization
- Technical analysis
- Additional tasks as assigned by department or management
Qualifications/Education/Experience/Skills:
- Ability to adapt to an evolving dynamic information systems arena
- Ability to document and effectively communicate complex, technical subject matter
- High attention to detail and strong customer service skills
- Must be able to manage multiple work items at one time with high sense of urgency and flexibility in a fast-paced environment
- Preference for breadth of IT domains, technologies, and roles
- Two-year college degree in computer science, information systems or related field, or equivalent work experience required
- Strong presentation, communication, and facilitation skills (oral and written)
- Strong organization skills, time management skills
- Critical thinking and problem-solving skills
- Team player
Knowledge of Key Application a Bonus:
- Control M
- ServiceNow
- PSI/Filebound
- Microsoft Tools
- Tableau
Date Posted
10/16/2022
Views
5
Positive
Subjectivity Score: 0.7
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