IT Support Engineer(Mandarin)

Job Title: IT Support Manager

Location: Sunnyvale, CA

Type: Contract

Duration: 6-12 months

Pay Range : 40$- 49$ per hour on w2

Job Id: 17654

Job Description：

Responsibilities:

*** Proficient in Mandarin as they need to communicate with team in China***

• Identify and highlight best practices in his responsible ITIL processes management through continuous assessment, and feeding process and product recommendations to the Manager of IT;
• Own the IT Services service catalog and ensure it is up to date and fit for purpose.
• Develop new service definitions ensuring that they can be delivered operationally and cost-effectively;
• Act as liaison with the business for all service improvements, changes, and escalations.
• Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports;
• Ensure that systems, processes, and methodologies as specified are followed to provide effective monitoring, control, and support of service delivery;
• Manage the overall service improvement plan and work with the IT Service Support Manager to ensure that it is being delivered and that services are being improved;
• Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements;
• Ensuring proper documentation, notification, tracking, and follow-up of all incidents.
• Participate in training for internal teams and manage all related issues
• Update policies, procedures, and documentation relevant to the project or operation
• Ensure compliance with standards, policies, and processes
• Manage major service providers on vendor performance, SLA, reporting, and governance
• Provide IT support to local or regional users and log incidents, manage problems and requirements via the ITIL service ticketing system
• Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity
• Deliver IT orientation to new employees with our client's standards and provide regular user trainings to improve user productivity
• Build up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end-user computing, printers, etc.
• Manage IT assets in the region and ensure accuracy of IT assets management
• Manage outsourced engineers to deliver IT services up to our client's standards
• Act as project manager to cooperate with internal and external teams to plan, design, develop, and implement IT projects in the region
• Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support

Job Requirements：

• 5+ years of desk side work experience in large enterprise companies
• Diploma in computer science or equivalent experience in IT
• Strong knowledge in User & VIP Support and ITIL methodology
• Strong project and team management skills
• Familiar with Mac and Window OS system
• Pleasant with good manners, mature and independent
• Able to work under pressure, self-motivated, strong problem-solving and analytical skills
• Strong data analytic, communication & interpersonal skills
• Strong customer service sense with a humble attitude
• Influence & negotiation skill.
• Ability to proactively & effectively manage risk on low to medium-risk projects.
• Willingness to take initiatives, hands-on, and result-driven
• Quick learner and ability to embrace change
• Proficiency in both spoken and written English

Preferred Requirements:

• Proficiency in both spoken and written Mandarin
• PMP, Scrum, or Agile certification
• ITIL certified

,About Us:

Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility