IT Support Help Desk Advisor

The IBM IT Support organisation is transforming how we provide Help Desk services. We are looking for talented help desk advisors to join a team in Manilla.

As a passionate talented advisor and integral part of this support team you will deliver a premium support experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor in delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team of collaborative and customer focused advisors your goal will be to deliver excellence in solving end user problems.

As a creative problem solver you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it adapting the technical guidance required to the technical skill of the user needing support . You’ll be comfortable in technical environments and quickly be able to analyse complex multi-system issues. Sometimes you’ll need to build great relationships with colleagues to help achieve a resolution but you’ll maintain that first contact point relationship until the customer is happy and issue is resolved.

This role requires someone who has superb communication collaboration and problem-solving skills can multitask and who is an active listener with the flexibility to modify approach and adapt to customers’ needs.